Google Apps Connector for BlackBerry Enterprise Server In Manual do Utilizador

Google Apps Connector for BlackBerry Enterprise ServerInstallation and Administration GuideFebruary 2011 - Version 3.1

10 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide and Backup software. These files are cache files and

Introduction 11Note: If you are using Google Sync for BlackBerry along with the Google Apps Connector, disable Contact Sync and Calendar Sync on one

12 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide Calendar SynchronizationYes. Two-way calendar synchr

Introduction 13SupportIf you need help with Google Apps Connector for BlackBerry Enterprise Server, you can use the following resources.Documentation

14 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide

15Chapter 3ArchitectureChapter 3ComponentsThe Google Apps Connector for BlackBerry Enterprise Server synchronizes data between Google Apps and a Black

16 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide 1. Google Apps to the Google Apps ConnectorThe Googl

Architecture 17Note: During initial activation, the BlackBerry Enterprise Server will only sync the last 5 days of mail, or 200 messages to a BlackBe

18 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide

19Chapter 4Preparation and PlanningChapter 4About PreparationFor a successful implementation of Google Apps Connector for BlackBerry Enterprise Server

2 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide Google Inc.1600 Amphitheatre ParkwayMountain View, CA

20 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide Note: BlackBerry Enterprise Server 5.0 is designed t

Preparation and Planning 21If your average CPU utilization is approaching 40%, or Committed Memory is approaching 75%, add additional BlackBerry Ente

22 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide During InstallationNetwork RequirementsRun Google Ap

Preparation and Planning 23Important: Create a separate user for this setup. Do not use an existing user or an admin account. You can use any Google

24 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide Multiple DomainsIf you are using Google Apps with mu

Preparation and Planning 25Add string values under this key. Foreach string value:• Set the value name to a real valid user email in the company.• Se

26 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide MigrationIf you are migrating from an existing Black

Preparation and Planning 27Mixed mode BlackBerry Enterprise Server Environment ConsiderationsIn a mixed mode that contains both BlackBerry Enterprise

28 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide

29Chapter 5Installation for BlackBerry Enterprise Server 5.0Chapter 5About Installation for BlackBerry Enterprise Server 5.0These installation steps a

3ContentsChapter 1: About This Guide... 5What This Guide Contains ...

30 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide Extent of Integration with Active DirectoryDuring th

Installation for BlackBerry Enterprise Server 5.0 31The Google Apps Connector will work with BAS installed on the same server as BlackBerry Enterpris

32 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide The Provisioning API is a feature in Google Apps. Th

Installation for BlackBerry Enterprise Server 5.0 33These are the URLs for Email access, Calendar access, Contacts access, Read-only User Provisionin

34 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide Install Google Apps ConnectorWhile installing the co

Installation for BlackBerry Enterprise Server 5.0 354. From the Start Menu, run Google Apps Connector -> Google Apps Connector Manager.You will se

36 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide 11. Click Create Profiles.Note: If Two-legged OAuth

Installation for BlackBerry Enterprise Server 5.0 37The setup application cannot find the required MAPI libraries installed on this computer. For inf

38 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide Active Directory Authentication SetupBlackBerry Ente

Installation for BlackBerry Enterprise Server 5.0 39Option Two: BAS CredentialsIf Active Directory authentication is not something that is important

4 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide Download All Components...

40 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide

41Chapter 6Installation for BlackBerry Enterprise Server 4.1Chapter 6About Installation for BlackBerry Enterprise Server 4.1These installation steps a

42 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide Download All ComponentsInstalling Google Apps Connec

Installation for BlackBerry Enterprise Server 4.1 43OAuth is an open protocol to allow secure API authorization in a simple and standard method from d

44 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide These are the URLs for Email access, Calendar access

Installation for BlackBerry Enterprise Server 4.1 45Install Google Apps ConnectorBefore you install Google Apps Connector for BlackBerry Enterprise Se

46 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide Install Microsoft Outlook 2007 and Service Pack 2 on

Installation for BlackBerry Enterprise Server 4.1 474. From the Start Menu, run Google Apps Connector -> Google Apps Connector Manager.You will see

48 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide 10. Enter your Google Apps Domain OAuth Consumer Sec

49Chapter 7UsersChapter 7Scale of UsersThe Google Apps Connector for BlackBerry Enterprise Server is designed to support up to 500 users per server. I

5Chapter 1About This GuideChapter 1What This Guide ContainsThe Google Apps Connector for BlackBerry Enterprise Server Administration Guide provides in

50 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide For documentation for your users, see the Google App

Users 51Note: Activate the device soon after the activation message is created. If you do not activate within the specified time limit, your activatio

52 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide 2. Open the Options application.3. Select Activation

53Chapter 8TroubleshootingChapter 8About TroubleshootingThis chapter details common problems and troubleshooting methods for Google Apps Connector for

54 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide To investigate issues using the MFCMAPI utility:1. C

Troubleshooting 55AppsConnector.MSI fails during installationThe MSI installation will fail if the software prerequisites have not been meet. Typicall

56 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide If no e-mail is being received, then the device most

Troubleshooting 57The user's cache file is not being created after adding the user to BlackBerry Enterprise Server.This most often occurs when a

58 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide For more information on how to upgrade the device OS

Troubleshooting 59You can enable “Hide Filed Messages” to change your Inbox display. With this setting on, messages in other folders will disappear fr

6 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide How to Send Comments About This GuideGoogle values yo

60 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide To send a confirmation email, send the user a test m

Troubleshooting 61Multiple AgentsIf you are seeing consistent performance problems, you may be able to improve performance by enabling multiple Agent

62 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide Log Files There are two sets of logs that are import

Troubleshooting 63BlackBerry Enterprise Server LogsBlackBerry Enterprise Server logs are stored by date.By default, BlackBerry Enterprise Server logs

64 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide Log File ErrorsIf you see the following errors in yo

Troubleshooting 65X-Google-Backends: /bns/wa/borg/wa-airbus/bns/gmail/v.caribou-server/128:9802,wafw4:9411,/bns/wa/ccc/caribou/prod/layer2-gfe/26,pxd2

66 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide 2009-06-23T13:57:00.405-07:00 12ac E:Sync gsync32!GL

Troubleshooting 67Log Events You Can IgnoreThe following log events or errors represent normal functionality. You can ignore these errors in the log f

68 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide Date: 6/24/2009Time: 10:59:25 PMUser:

Troubleshooting 69[30000] (06/24 22:12:56.843):{0xBF4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BES-VM-41 Agent

7Chapter 2IntroductionChapter 2About Google Apps Connector for BlackBerry Enterprise ServerGoogle Apps Connector for BlackBerry Enterprise Server sync

70 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide [30000] (06/24 22:18:18.843):{0xBF4} [Alarm::Activat

8 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide Features and BenefitsGoogle Apps Connector for BlackB

Introduction 9ConsiderationsNote that the current version of the Google Apps Connector for BlackBerry Enterprise Server has the following limitations