Google Message Security Troubleshooting Guide Manual do Utilizador

Message SecurityTroubleshooting Guide• Google Message Security• Google Message Discovery

Frequently Asked Questions 11Some tips are:• Remember it is not necessary to add your complete contact list to these lists. If you find messages

12 Message Security Troubleshooting Guide To resolve this issue, please contact Support. If you are a directly supported Postini Customer, please

Frequently Asked Questions 133. Look at the organization’s Approved or Blocked Senders list:a. Select ‘View Org-Level Sender Lists’b. Check all l

14 Message Security Troubleshooting Guide How do I limit the file sizes of inbound attachments?Edit the Message Size filter. For more information,

Frequently Asked Questions 15Can I block all incoming attachments but still allow the message through?No. The message and the attachment are trea

16 Message Security Troubleshooting Guide For more information, see the Attachment Filter Dispositions section of the Create/Edit Attachment Manag

Frequently Asked Questions 17How do I edit Quarantine Summary notifications for all of my users?To edit organization-level Quarantine Summary not

18 Message Security Troubleshooting Guide How do I find and display all of my organizations, domains, and users?To list and display all of your or

Frequently Asked Questions 19For more information, see Adding Users and Domains to Sender Lists.• modifyorg Sales, approved_senders=”+jim@hugeisp

20 Message Security Troubleshooting Guide How do I edit my Message Archiving settings for all of my users?To display an organization’s archive set

2 Message Security Troubleshooting Guide Google, Inc.1600 Ampitheatre ParkwayMountain View, CA 94043www.google.comPart number: TSG_R613_0105 Februrar

Frequently Asked Questions 21How do I modify all users in a domain?To make changes to all users you will need to adjust the individual user recor

22 Message Security Troubleshooting Guide Connection ManagerWhat is Manual Pass Through and how do I use it?Connection Manager detects servers tha

Frequently Asked Questions 23How do I catch messages that contain specific language characters?Set up a Content Manager rule that:• Looks for the

24 Message Security Troubleshooting Guide For additional information, see the “How do I read the Delivery Manager graphs?” FAQ.How do I read the D

Frequently Asked Questions 25What should I do after moving my domain to a new mail server?For a new mail server or ISP, change the Delivery Manag

26 Message Security Troubleshooting Guide Can I limit connections to my mail server so that my mail server does not go down due too much incoming

Frequently Asked Questions 27How do I delete a domain?Before deleting a domain, make sure all users, user aliases, and domain aliases have been d

28 Message Security Troubleshooting Guide Message CenterWhat should I do if I forgot my password?If you forget your password, you can enter an inc

Frequently Asked Questions 293. Set Message Center Access to Enable and select SaveNote: If using POP Authentication, this error can also be caus

30 Message Security Troubleshooting Guide Why can I not delete more than a 100,000 messages in the Message Center?If more than 100,000 messages ar

3This software is provided “AS IS.” The copyright holders disclaim all warranties, either express or implied, including but not limited to implied w

Frequently Asked Questions 31How do I access my message archive?To access your archive, you'll need your user name and password for your ema

32 Message Security Troubleshooting Guide Why can I not find a specific message in the archive?If you can't find a specific message in the ar

Frequently Asked Questions 33MX Records and IP AddressesWhat are the IP addresses for the email security service?The following are the IP ranges

34 Message Security Troubleshooting Guide And for detailed examples of the more common domain hosts, see Changing MX Records for a Domain.Why is t

Frequently Asked Questions 35Will I lose mail when I change my MX records?No. While your MX record information is being propagated, your Inbox co

36 Message Security Troubleshooting Guide For more MX record information, see the Activation Step-by-Step Guide’s How MX Records Work FAQ. For add

Frequently Asked Questions 37In addition, see the “Why do my customer notifications get bounced?” FAQ.Why do my customer notifications get bounce

38 Message Security Troubleshooting Guide How does a user get access to the Message Center after receiving a quarantine summary?The Quarantine Sum

Frequently Asked Questions 39How do I change the quarantine summary’s sender email address and name?The Quarantine Summary Sender is your organiz

40 Message Security Troubleshooting Guide 3. In the Organization Management page, scroll to the Organization Settings section and select the Notif

4 Message Security Troubleshooting Guide Google Compliance Policies Notice:Google assumes no responsibility in connection with the Compliance Policie

Frequently Asked Questions 41How do I delete an organization?Deletion of a large, complex organization, can be done after these steps are complet

42 Message Security Troubleshooting Guide What happens if reinjection fails?If reinjection fails, the message is deferred to all recipients. This

Frequently Asked Questions 43For more information, see Set Up Reinjection in the Outbound Services Configuration Guide.• When removing an Outboun

44 Message Security Troubleshooting Guide For more information, see Outbound Reports.Why does my report data seem out of date?Your report data is

Frequently Asked Questions 45What is the difference between Messages and Account Messages in my reports?The Messages number includes all messages

46 Message Security Troubleshooting Guide For more information, see About Content Manager.Why are these spam messages not being filtered?If too mu

Frequently Asked Questions 47Why am I suddenly getting all of this spam?If your filtering was working fine and then suddenly you get a lot of spa

48 Message Security Troubleshooting Guide The message might have characteristics that make it look like spam, such as disclaimers, URLs, dollar si

Frequently Asked Questions 49Why do messages from a blocked domain keep getting through?There could be several reasons:1. System misconfiguration

50 Message Security Troubleshooting Guide How do I change my spooling allocation?If you are the account administrator, you can allocate your total

Contents 5ContentsChapter 1: Frequently Asked Questions 7Activation 7Administration Console 8Approved/Blocked Senders Lists 10Attachment Manager

Frequently Asked Questions 51Why has my mail not automatically unspooled? My mail server connection is now working and I still have spooled mail.

52 Message Security Troubleshooting Guide How do I stop mail from external mailing lists being falsely filtered as spam?Edit the user’s Approved R

Frequently Asked Questions 53How do I switch my user’s authentication methods?Changing authentication methods can not be done by an administrator

54 Message Security Troubleshooting Guide To edit the existing Daily Message Limit:1. Go to Orgs and Users > Users.2. Type the user address int

Frequently Asked Questions 55You will see a list of alias addresses, sorted by organization. This information is compiled monthly, so recent chan

Mail Flow Troubleshooting 57Mail Flow TroubleshootingChapter 2Mail FlowWhy am I not getting any mail at all?Follow these steps to find out why yo

58 Message Security Troubleshooting Guide First Steps of TroubleshootingThese steps describe how to begin troubleshooting a mail flow problem.1. S

Mail Flow Troubleshooting 59The graph may instead look like this:Here are the most common causes for no activity in the Delivery Manager graphs,

60 Message Security Troubleshooting Guide The graph will look like this:Here are the most common causes for blocked messages in the Delivery Manag

Mail Flow Troubleshooting 61The graph will look like this:This usually indicates that messages were blocked and spooling is storing messages so t

Frequently Asked Questions 7Frequently Asked QuestionsChapter 1ActivationAfter registering, how do I get my password?After successfully completin

62 Message Security Troubleshooting Guide The graph will look like this:Here are the most common causes for problems with mail flow when you see a

Mail Flow Troubleshooting 63Why am I not getting mail from one sender?Follow these steps to find out why you can’t receive mail from a single sen

64 Message Security Troubleshooting Guide The IP address will be listed in a line that begins with the word “Received:”. There will probably be se

Mail Flow Troubleshooting 65Message security service error messagesIf the message did come from the email security service, consult the following

66 Message Security Troubleshooting Guide

Index 67IndexAactivationactivation key 7password 7Administration Consoleaccount-level administrator 9create an administrator 9email config 1

68 Release 6.12 change a password 29deleting more than 100,000 messages 30disabled quarantine categories 29login failure 28Message Center acce

8 Message Security Troubleshooting Guide Administration ConsoleIf I forget my Administration Console login and password, what should I do?If you h

Frequently Asked Questions 9If you forgot your password, we suggest that you enter your correct email address and the password to your email acco

10 Message Security Troubleshooting Guide Where is the “Add Email Config” link in my organization list?The ‘Add Email Config’ links are only next