Google Apps for Work Manual do Utilizador descarregar pdf (Página 73)

Change Management Guide 73

Phase 3: Global Go-Live

Send a user readiness survey | How to

The survey results can help identify who requires the most help and

which communications have been effective. You can eliminate unwanted

surprises during Go-Live, and make sure the right users get the right kind

of attention. Some information to gather:

• Do users understand why the company is moving to Google Apps?

• What training resources do they find useful?

• Do users in remote offices have any special concerns?

Start with the User Readiness Survey template from the Change

Management site and create a custom survey for your users within

minu

tes.

User readiness survey template Use this template to create your

own user readiness survey using a Google Form.

“After surveying our American

employees, we found 67% were already

using Gmail in their personal lives, so we

knew the transition would be pretty easy.

Immediately after implementation we

saw a 35% reduction in our help desk

calls. Just the support resources we

saved paid for Google Apps in less than

12 months.”

—Michael Walsh, CIO, D-Link Inc

D-Link Inc is a hardware manufacturing

company based in the Taiwan. It has 900

Google Apps users.

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Google Apps for Work Manual do Utilizador Página 73